guts guts

Privacy Policy

Last Updated: 2026-08-23

Privacy at a Glance

  • What we collect: Account details, ID verification, payment info, and technical device data.
  • Why we collect it: To secure your account, process transactions, and prevent fraud.
  • Who sees it: Only authorized internal staff and trusted partner service providers.
  • Retention: Kept for the life of your account plus the time required by Philippine law.
  • Your Control: You can request access, correction, or deletion via our support channels.

Introduction and Scope

This Privacy Policy describes how guts collects, uses, and protects your personal information when you use our platform. This policy applies exclusively to users residing in the Philippines. It covers all data processed within our official ecosystem. Please note that this policy does not apply to third-party websites or external services that you may visit after leaving our platform; we encourage you to review the privacy policies of any such external sites.

Personal Information We Collect

Account and Identity

We collect basic registration data and identity details to create your account and ensure you are the rightful owner of the profile.

Verification Documents

To comply with regulatory requirements, we collect government-issued IDs to verify your age and residency status.

Payment Data

We process transaction details and payment method information to facilitate deposits and withdrawals securely.

Gaming Activity

We track game history and transaction logs to manage bonuses and detect suspicious betting patterns.

Technical Data

We automatically collect IP addresses, browser types, and device identifiers to optimize performance and security.

Support Records

Communications sent to our support team are stored to resolve your queries and improve our service.

How We Collect Data

We gather information through three primary channels:

  1. Directly from you: Information provided during registration, KYC verification, and support requests.
  2. Automatically: Technical data collected via cookies and server logs while you navigate the site.
  3. Partner Providers: Data from trusted service providers, such as payment gateways and identity verification services.

Why We Use Data

Your data is processed for the following essential purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Transactions: Processing your deposits and withdrawals.
  • Compliance: Verifying age and identity to prevent underage gambling.
  • Security: Preventing fraud, money laundering, and the creation of multiple accounts.
  • Personalization: Tailoring the platform experience to your preferences.
  • Legal Obligations: Meeting the requirements imposed on gambling operators in the Philippines.
  • Marketing: Sending promotional offers only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Partners who handle payment processing, identity verification, and technical hosting.
  • Legal Authorities: When required to do so by applicable law or to respond to valid legal requests.

How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: Using industry-standard encryption for data in transit.
  • Access Control: Restricting internal data access to authorized personnel only.
  • Payment Isolation: Sensitive payment details are handled through secure, isolated channels.
  • Active Monitoring: Continuous surveillance of our systems to detect and prevent unauthorized access.

Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your status, you have the following rights regarding your data:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Deletion and Portability: Request the removal of your data or its transfer to another service.
  • Objection and Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our team via the Support page. Please be aware that even after account closure, we are legally required to retain certain data to comply with gambling and anti-money laundering regulations.

How Long We Retain Data

We retain your personal information for as long as your account is active. Once an account is closed, we continue to store necessary data for the duration required by applicable law in the Philippines to fulfill legal, auditing, and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data. Parents or guardians who suspect a minor is using our platform should report this immediately via our support channels.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of security consistent with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed about how we handle your data.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official channels available on our Support page. Our team is available to assist you with all data-related inquiries.